Do you like fast paced, constantly challenging, high-demand for high-reward work environments? The Launch Pad is dynamic, award-winning managed technology provider to businesses in Florida and nationally.

Our goal is to offer a single source of technology guidance for eliminating IT downtime and ensuring our business clients make the best investment possible in their technology. Our Senior Engineering Team, or Client Solutions Managers as we call them, are the face of our technology services. CSMs have a primary responsibility to deliver excellent technical and customer support with every interaction and help our clients design technology solutions that grow their business. If you dream of joining a team of bright energetic individuals and thrive in a client-centric culture that works hard, plays hard and expects great results, then read on:

Desired Skills & Experience

Experience:
Strong understanding and considerable practical experience in design, deployment and management of Microsoft servers (thru 2008) in LAN and WAN multisite environments.

• Experience in Exchange rollouts and admin thru 2010
• Experience with SQL and SharePoint Administration
• Experience with Citrix (XenServer & XenApp) implementations, troubleshooting and support of network and users
• Comfortable with a broad range of technologies and environments from desktops/end-user technology to server architecture and infrastructure
• Comfortable with help desk remote support environment as well as onsite deployments

 
Skills:

• Thrive on servicing a demanding variety of environments and clients
• Deliver excellent customer service via the telephone
• Experience in remote help desk support and remote management & monitoring tools
• A strong ability to follow-up and communicate with clients and document all interactions in ticketing system
• Extremely detail oriented, meticulous at documentation and excellent with time/task management
• Ability to act as a technology advisor to identify opportunities for making client organizations more efficient and successful
• Good understanding of solution development in small and mid-sized business environments.

 
Required/Desired:

• Minimum of 5 + years related hands-on work experience
• Citrix/Virtualization preferred – XenServer XenApp
• Willingness to work evenings and weekends on occasion
• Bachelors degree in Information Technology or closely related field
• MCSE, MCITP, CCA and/or CCNA Preferred
• Proficient with MS Office, MS Visio and MS Project

Company Description
Founded in 1992 with a vision of enabling businesses to effectively use and maximize the tools of technology, The Launch Pad’s goal is to offer entrepreneurs the freedom to pursue their vision and improve their business. Through the years, The Launch Pad has perfected an integrated suite of IT management tools and technology solutions that has allowed us to grow and prosper and given our clients the competitive advantage of having an entire IT staff right at their fingertips.

Ranked in Tampa Fast 50 and Inc. 5000 nationally in 2009 & 2010 and recognized among the top 100 MSPs in the world, we are committed to sustainable prosperity and on the move to launch the nation’s first managed IT service franchise. Most importantly we have built a collaborative (and dog friendly) entrepreneurial culture that encourages innovation in each of our team members. We are looking for individuals interested in building a career path and investing in a company that will invest in you. If you are looking for an entrepreneurial environment, and you are fanatical about customer service, we’d love to talk with you.

To apply, email your resume and a professionally written cover letter to jobs@launchpadonline.com.