Whatever happened to the old adage “the customer is always right”? It seems like many companies today make it deliberately difficult to even find a phone number for Customer Service and once you finally do connect, the experience is so time consuming and frustrating you feel tempted to just give up. Fortunately there are a number of services available to help make this experience a little less stressful.

GetHuman

Want to talk to an actual human in Customer Service and not a robot? Enter a company, product or organization’s name in the search field on GetHuman. The service will provide phone numbers, short-cuts, live chats, email addresses and will even allow you to request a call back from the company to save you the hassle of waiting on hold.  With contact information for over 8000 companies in 45 countries, GetHuman will help you skip the most annoying steps between you and an actual Customer Service representative.

GripeO

Feel mistreated by a company and Customer Service can’t or won’t make it right? GripeO is a new service that uses social media to make your complaint heard.  Fill out a form with GripeO via their website or on your smart device and they will contact the companies using Facebook, Twitter and other optimal online accounts and try to get a response for you.  If the company doesn’t respond, your complaint will be sent to GripeO’s Complaint Marketplace where competitors can offer you discounts and incentives so you don’t have to continue to work with the offending company.

CallRed

Feel like you need to go over Customer Service’s head to have your complaint heard? CallRed lets you send a message directly to Executive Customer Service rather than wait on hold for a manager. CallRed has a database of thousands of executive’s contact information and will provide assistance in bypassing low-tier support and talk directly to a manager with the ability to help solve your issue.

For more information on solutions for running your businesses’ technology more efficiently, visit our website or contact Megan Meisner at mmeisner@launchpadonline.com or 813 448-7100 x210.