Do you dream of joining a small, energetic group and you thrive in a client-centric culture that works hard, plays hard and expects great results, then read on:

The Launch Pad is a Florida-based dynamic, award-winning managed technology provider. Our clients run the spectrum of businesses with a focus on professional service organizations and nonprofits.  We offer our clients a single source of technology management and a focus on ensuring they make the best possible technology investments. This support team engineer, or Client Solutions Manager (CSM) as we call them, is committed to deliver technical excellence and a satisfying client experience with each interaction for their assigned client group.

Experience:

• Strong understanding and practical experience in design, deployment and management of Microsoft servers (thru 2003 – 2012) in LAN and WAN multisite environments
• Solid networking skills including DNS, DHCP and proficiency with SMB router/firewall (like SonicWALL) configuration and management
• Experience in Exchange, basic SQL, and SharePoint administration
• Very proficient in desktop support in a helpdesk/ remote management environment.
• Experienced in managing backup solutions; image-based backup or BDR system knowledge a plus.

Success Factors/Skills:

• Thrive on servicing a demanding variety of small business environments and clients both desktop and server
• Customer-focused, energetic with excellent telephone presence and ability to document all interactions in ticketing system
• Experience in ticketing systems with remote management & monitoring tools
• Understanding of IT solution development in SMB environments with ability to act as a client advisor.

Required/Desired:

• Minimum of 5 + years related hands-on IT experience
• Citrix/VMware Virtual server management a plus
• Willingness to work evenings and weekends on occasion
• Bachelor’s degree or equivalent in Information Technology or closely related field
• MCSE, MCITP, CCA and/or CCNA Preferred
• Proficient with MS Office, MS Visio and MS Project

Why you Should Consider Joining our Team?

Founded in 1992 with a vision of enabling businesses to effectively use and maximize the tools of technology, The Launch Pad’s goal is to offer entrepreneurs the freedom to pursue their vision and improve their business. Through the years, The Launch Pad has perfected an integrated suite of IT management tools and technology solutions that has allowed us to grow and prosper and given our clients the competitive advantage of having an IT staffer right at their fingertips. If you are looking for an entrepreneurial environment, and you are fanatical about customer service, we’d love to talk with you.

To apply, email your resume and a professionally written cover letter to jobs@launchpadonline.com.

To 65K+; excellent benefits, car washes, dog friendly and other great perks.