ChannelPro SMB and MSPtv are hosting the Success Series Webinars, a quarterly series of insightful Roundtable Discussions for the MSP channel community. Each episode will focus on improving strategic aspects of your business to drive growth and increase profitability.
Ilene Rosoff, President & CEO of The Launch Pad and other members of the MSP Roundtable Group just presented “Establishing an Effective Framework for Service Level Agreements.” The event participants made each valuable suggestions and shared their personal experiences in establishing SLA’s for their companies. If you missed the presentation, click on the link below to view an archive of the presentation.
In this MSPtv episode the group covered:
Service Level Agreements can make or break your business and poorly crafted agreements can lead to legal troubles down the road for your organization. So how do you create a solid agreement that benefits both you and your customers?
- When to get a lawyer involved
- How to protect the client
- How to protect the MSP
- How to evaluate your existing SLA’s
Other Roundtable Members include: Pat Taylor, President, Atypical Business; Jamison West, President, JWCS; Bradley J. Gross, IT Attorney; and Arlin Sorensen, CEO/Partner, Heartland Technologies.
To learn about The Launch Pad’s MSP Franchise Opportunities view our Franchise Opportunities Packor contact Megan Meisner, Franchise Coordinator at mmeisner@launchpadonline.com or 813 920 0788 x210.
